Saturday, September 25, 2010

Mutual support need to success

When I was a young instructor pilot, I committed a major fluxes  pas by missing a critical flight briefing. I accidentally slept through my alarm and my negligence cost the squadron valuable training time. I was subsequently grounded from flying that day and I expected to be reprimanded by my commander (a rather intimidating officer whose call sign was “Psycho.”) But instead of the reprimand I expected, he asked a few questions that changed my opinion of him as a leader. “This isn’t like you Waldo. You’re never late. Are you feeling all right? Is everything OK at home?” His questions surprised me, but they also made me feel appreciated.

Psycho showed me he cared by the questions he asked. He connected with me as a person, not just a fighter pilot. In fighter-pilot lingo, Psycho was checking my six.

Fighter pilots provide mutual support by checking six, or watching for threats in their wingman’s most vulnerable blind spot—directly behind them (i.e., their six o’clock). Checking six is about keeping an eye out for the missiles being fired at your teammate, co-worker or friend. It means helping them see what they cannot. It also means respecting your wingmen, being receptive to critical feedback and having the courage to give honest feedback.

We all have blind spots, negative habits and personal emergencies that may limit our potential. But when we have a wingman in our formation who has our best interest in mind and who can help see what we can’t, we’re less likely to get shot down.

How are you acknowledging, appreciating and connecting with your wingmen? Do you have the courage to tell them what they need to hear, and not just what they want to hear? Are you checking their six or are you checking out?

When you build a check-six culture of mutual support at work and at home, you help create an environment of trust where people aren’t afraid to make mistakes or take risks. Most important, it helps people to push it up and take action when the missiles start flying

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